Analysis of online store needs.
In this first stage, we perform a complex audit that includes the analysis of the target audience, the identification of the most frequent questions and problems encountered by clients, the volume of the database, the functionalities that the chatbot must fulfill, the platforms on which it must be implemented and the possible integrations with external databases.
Chatbot - client conversation design
We establish a tone of voice with which the brand (online store) and the target audience can identify. We then develop the scenarios and conversational paths in the relationship between the chatbot and the customers of the online store.
Development, implementation, testing and feedback
We develop AI modules on AI platforms, AI chats learned to run on various domains / areas, Implementation and initial internal testing to ensure correct operation. Feedback from users: collecting and analyzing feedback from customers for continuous improvement.
Continuous monitoring and improvement
Analyzing interactions to identify problems and opportunities for improvement. Periodic updates: implementing improvements based on feedback and performance analysis.
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Benefit now from the power of the Creative AI chatbot! AI application development for your online store!
The e-commerce market is continuously growing and the competition between online stores is increasingly fierce. In order to stay at the top and attract customers, online stores must adopt effective and innovative strategies like AI application development.
Everything must be about the Client and for the Client.
The relationship between the customer and the online store is essential for the success of online stores. They must consider customers not only as simple buyers but as long-term partners. A satisfied customer is more likely to return, make repeated purchases, and recommend the store to other people.
Online stores that treat their customers with attention and empathy, that invest in their knowledge and understanding, and offer them a personalized and quality experience will succeed in building a loyal customer base, consolidating their position on the market.
We support the development of online stores with an innovative state-of-the-art solution: the Creative AI chatbot - the chatbot with artificial intelligence - the most powerful tool for online stores which contributes to improving customer experience, operational efficiency, and sales growth.
By optimizing processes and offering fast and personalized support, the Creative AI chatbot helps online stores stay competitive and build solid relationships with their customers.
Creative AI is the 24/7 employee: tireless, ultra-smart, empathetic, helpful, and efficient. Any company is willing to "hire" him!
In the world of e-commerce, the use of artificial intelligence (AI) has become a determining factor for success. Many top international online stores have integrated various AI modules to improve the customer experience, to optimize their operations, and increase their sales.
Artificial intelligence is beginning to categorically change any existing paradigm for the online sale of stores. This new trend, dominated by AI, fundamentally transforms the way businesses operate and interact with their customers.
As these technologies continue to evolve, we see how AI takes over more and more of the traditional activities and becomes an essential tool for any online store that wants to remain competitive.
What can the Creative AI Chatbot do for your online store?
- The Creative AI chatbot improves the experience of your customers:
- Provide 24/7 assistance: the chatbot provides non-stop support answering questions and assisting your store's customers regardless of the time. Customers receive immediate help without waiting for a support center to open.
- Provide immediate answers: the ability to provide quick and accurate answers to customer questions improves the shopping experience and reduces frustration.
- The Creative AI chatbot offers efficiency and lowers costs:
- Reduces the workload for the support team: the chatbot handles frequent customer questions and routine tasks, freeing employees to focus on more complex issues.
- Reduces operational costs: using the chatbot reduces the need for a large number of customer service agents, generating long-term cost savings.
- Ensures scalability: the chatbot can manage a large number of interactions simultaneously, ensuring a consistent user experience even during peak periods.
- The Creative AI chatbot personalizes the product offer and increases product sales:
- Offers personalized recommendations: the AI chatbot analyzes the customer's shopping history and browsing behavior to offer product recommendations, thus improving the chances of conversion and the average order value.
- Increase sales through upselling and cross-selling: the Creative AI chatbot can suggest complementary or superior products during the conversation with the customer, increasing sales.
- The Creative AI chatbot increases conversion and decreases the shopping cart abandonment rate:
- Provides real-time assistance in the checkout process: provides immediate help to customers who encounter problems during the checkout process, thus reducing the shopping cart abandonment rate.
- Send proactive notifications: can send personalized notifications reminding customers of abandoned carts or to make them special offers.
- The Creative AI chatbot collects and analyzes customer feedback:
- Collect feedback in real time: the chatbot can request and collect feedback from customers after specific interactions or purchases, providing valuable information for improving services and products.
- Facilitates data analysis: data collected from customer interactions can be analyzed to identify trends and common issues, allowing the store to take proactive measures for improvement.
The Creative AI chatbot can differentiate an online store from the competition!
Creative Ones, as AI application developer, is proud to support online stores in their journey to innovation and success!
More and more customers whose online stores are developed by the Creative Ones team discover and benefit from the advantages of artificial intelligence modules. These modules not only improve the performance and efficiency of online stores but also revolutionize the customer's shopping experience.
The best thing you can do for your online store! Request a personalized offer now!
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Why should you choose Creative Ones?
- Hundreds of successful projects for international clients, public institutions, start-ups
- Senior programmers with experience in PHP, Java, Android, iOS, HTML, CSS, JavaScript
- Marketing specialists with Google Adwords certifications
- Designer graduates of the Arts Faculty with experience in Photoshop and Illustrator
- Google MBA Program 2015
- EMEA Mobile Ads 2017